LaunchList
← All Ontario steps

Step 10 of 12

Website legal pages and privacy

Policies and privacy law for your store.

Time
3–5 hours
Cost
Free to a few hundred dollars if a lawyer reviews them

Pages you need

  • Privacy policy
  • Terms of sale
  • Shipping and returns policy

Privacy

You fall under Canada's privacy law, PIPEDA. Customer data needs care, so:

  • Collect only what you need.
  • Never share it with advertising networks.
  • Say clearly in your policy what you keep and for how long.

Marketing email

Canada's anti-spam law, CASL, requires clear consent and an unsubscribe link in every marketing email.

Consumer rules

Ontario also has its own consumer protection rules for online sales. Check the current requirements with the Ontario government or a lawyer before you publish your terms of sale.

Your checklist